I'm waiting for a response - There's no guarantee the battery will fix the problem.
When I did get a call back, I was told that I had to document a list of things to take pics and videos of and submit. Then no one from customer service called me back or returned my emails for about a week.
The CSA tells me that I have to follow all the "policies" which are listed - Where 's the policy that says if we sell you a defective bike we will make every effort to make you a satisfied customer. When deliveries are sent out it took 12 days for the controller to come AND that was after I had to document things, submit to a drop box and then follow up myself. He sent a report to customer service and no one followed up with me. I had to call the bike mechanic to come and waited around 4 hours and he couldn't fix it. I contacted customer service and they sent out a new controller and I replaced it and still not working. I did the trouble shooting and still not working. I bought the Radrunner + It worked for about 9 days then it died - no power.
Scroll down to shop the Rad Power Bikes available during the brand's sale below and get ready to ride.Tired of waiting for parts that aren't fixing anything Made videos with all new wiring replaced including controller I used step by step installation including pausing videos though each step 100% there shouldn't be any problems with a out of box bike the return policy has been past the 14 days from waiting over and over on shipping on parts putting my trust in advice by service to resolve this with no luck can tell they really want it to work so I'm not downing the support team yet but I shouldn't have to rewire everything out of box I am not asking for a refund but a bike that is more that a piece of scrap and very disappointed I've done all I can at this point I am a very loyal customer and would like to keep it that way also i have had a 2019 RadRover 5 and have also purchased many accessories for this new RadRover 6 plus just to be upset I can't ride rad when I'm stuck with a all around bad bike what do I do with it when every part I've been sent isn't fixing anything give up and take a loss ahhh no but will the company stay true to its warranty without excuses and cheap part fixes that don't fix the problem there's the Real question are they prepared to send me a all around new bike or am I going to get blown off we will see when my lasts parts come because there is nothing left to replace aside from a entirely new bike
Just use the code OurBike at the checkout and you'll see $100 off the e-bike of your choice. Whether you're looking for an option that'll make everyday commutes a little easier on your body or you want a fat tire model to ride on more uneven terrain, you'll find it here-and for a notable discount. The Rad Power Bikes sale has an option for everyone. In case you've yet to hop on the saddle of an e-bike and experience the benefits of electric bikes, now might. Now through May 24, the e-bike brand is knocking $100 off nearly all of its models (the only exception is the RadExpand 5). Not that you need another activity to add to your outdoor repertoire, but Rad Power Bikes is celebrating National Bike Month-and they're doing it the best way possible: with a sale. Regardless, the sunny days ahead are reason enough to take every chance you get to get that Vitamin D. Or perhaps you plan to keep your butt firmly on the beach in your best bathing suits. Maybe you're planning a weekend camping trip with your closest crew and are already checking off items from your list of hiking essentials. With summer just around the corner-and temperatures only getting higher-you're likely thinking about all the ways you can spend your time outside.